90 Day Satisfaction Gaurantee
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we cannot offer you a return, exchange, or refund.
If at any point you feel a refund is necessary for you to feel satisfied with your decision to work with us please contact us at firstname.lastname@example.org. We promise to make your concern our immediate and top priority.
FULL Returns/Exchanges or Refunds:
- We sent the wrong order or item(s)
- You received any broken items
PARTIAL Returns/Exchanges or Refunds:
- Personal Reasons due to changed mind, personal taste, etc.
- You chose the wrong size necklace(s) or ring(s).
- You ordered a customized product, because it is custom made to you we can only offer a partial refund.
NO Returns/Exchanges or Refunds:
- No refunds for "long shipping times." Our shipping times are clearly stated.
- Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
- Products are damaged by misuse, mishandling, or poor maintenance.
- Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return/exchange or refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it can take up to 3 business days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To complete your return/refund, we require a receipt or proof of purchase.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will handle your return.
To return your product, please contact us at firstname.lastname@example.org for shipping information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.